Nashville Ballet currently has openings for these positions:
School Associate
Reports To: School Registrar
Area of Responsibility: School of Nashville Ballet/Administration
Wage Classification: Part-time, Hourly, Non-exempt
Position Summary:
The School of Nashville Ballet seeks an enthusiastic customer service-oriented professional who enjoys engaging with parents and students in a fast-paced team environment. The School Associate will report to the School Manager, with day to day school operations supervised by the School Registrar to ensure accurate and timely entry of information into MindBodyOnline, the school’s primary software. This position requires a high level of customer service, including extensive written and verbal communication with prospective and current students and their parents, along with the ability to manage multiple projects and maintain a positive solutions-oriented attitude. Additionally, this position will assist the Director of Artistic Operations in coordinating the Youth Cast of specified Nashville Ballet productions.
Essential Functions and Competencies:
Answer phones and handle a large volume of questions about School of Nashville Ballet and Nashville Ballet, and forwarding inquiries as necessary
reet and direct parents and students upon entry
se point-of-sale software under the direction of School Registrar
Under the direction of the School Manager and Registrar, maintain database records and contact logs for all programs with no less than 95% accuracy
Manage School of Nashville Ballet email account, and respond to all inquiries as quickly as possible (same day response preferred, response within 24 hours required), forwarding messages as needed
Convey information to appropriate school staff as quickly as possible
Maintain and monitor accurate, neat, and efficient electronic and manual filing systems
Prepare class rosters in advance for instructors and maintain the accuracy of each class roster throughout the semester
Cross-check student attendance with MindBodyOnline software and faculty rosters
Follow opening and closing building procedures at the start and finish of each shift as necessary
Communicate with Youth Cast parents on behalf of the Director of Artistic Operations, and relay artistic information regarding scheduling, costuming, and other activities as needed
Other responsibilities as assigned
General Responsibilities:
Support School Manager and Registrar in school projects as assigned
Maintain a high quality of verbal and written communication with current and prospective students and parents
Work autonomously and as a member of a group to achieve strategic goals
Coordinate with other departments to identify communication needs and provide assistance
Maintain a positive outlook and a proactive, solutions-oriented attitude
Demonstrated ability to multi-task
Work Schedule (hours as outlined below to be divided between multiple Associates):
Monday: 4pm-9pm
Tuesday - Thursday: 3pm-9pm
Friday: 4pm-8pm
Saturday: 8am-4pm
Physical Demands: The physical demands described here are a non-exhaustive list of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to handle, feel, talk and hear. The employee is frequently required to stand, walk, and reach with hands and arms above the shoulder. The employee is frequently required to sit and occasionally stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.
Work Environment: The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the noise level in the work environment is usually low to moderate.
Work Requirements and Qualifications
Education: Bachelor’s degree (preferred but not required) or equivalent experience
Knowledge, Skills, and Abilities:
Excellent written and verbal communication and interpersonal skills
Ability to make decisions and solve problems
Word processing/spreadsheet/database skills. MindBodyOnline experience preferred
Ability to manage multiple tasks simultaneously
Experience:
2 to 3 years of customer service and administrative experience
Work with children and families preferred
Sales and data management experience preferred
Knowledge of the arts and dance preferred
Experience with financial accounting a plus
Equipment: standard office equipment, including computer software, phone, copier, etc.
To Apply:
To be considered for the position, please email the items below in one PDF-formatted file with your name as the filename, i.e. JohnSmith.pdf, to school@nashvilleballet.com. Include “School Associate” as the email’s subject line.
1. A substantive cover letter including the following information: where you found the position listed, your interest in the position and the organization, the date you are available to start, and contact information for three references (ideally professional references).
2. A résumé no longer than 2 pages outlining your educational and professional experience.
Incomplete submissions will not be considered nor will submissions sent via postal mail or fax. No calls please. Thank you!
Prospective applicants are strongly encouraged to review our website at www.nashvilleballet.com prior to submitting materials for consideration.
Disclaimer Statement:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate description of the current job, it may require that other, or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).
Internships at Nashville Ballet
Are you a student excited about exploring a career in the arts? Do you have an interest in ballet, dance, and classical music? Nashville Ballet’s internship program will provide a comprehensive look at the inner workings of the largest ballet company in Tennessee!
We offer internships in the following areas:
Arts Administration
Development & Special Events (download more details and project examples)
Community Engagement
Marketing & Public Relations
As an intern at Nashville Ballet, you will be integrated into the department you choose, gain valuable experience, and learn across department lines. Our staff strives to provide an experience that complements your educational experience and challenges you professionally and personally. If you have a team-oriented mindset and the initiative to take a project and run with it, we would like to hear from you!
All internships are unpaid positions, though staff will work individually with students to meet and document requirements for academic credit. Internship positions may be available throughout spring semester, fall semester, or summer. Housing is not included in the internship.
To be considered for the position, please email the items detailed below with your name as the file name to careers@nashvilleballet.com. Include “Internship Opportunity” as the email’s subject line.
Cover letter indicating your preferred area of interest, your interest and/or background for working in the arts and the term for which you are applying (summer, fall, spring)
One-page résumé including present and permanent addresses, education, and work experience
Incomplete submissions will not be considered, nor will submissions sent via postal mail or fax. No phone calls, please. You may be asked to submit additional information such as references, recommendation letters or writing samples, depending on your area of interest.